Shipping Regulations
LUCKY TOMATO guarantees that each order is as important to us as the health and joy that our tomatoes bring. Therefore, we commit to:
Prompt Fulfillment: All orders placed in our online store are processed within 48 hours from the moment of payment confirmation within Poland. For orders from other European Union countries, the delivery time is up to 7 working days.
Safe Delivery: We ensure that our products are delivered in an undamaged condition. We cooperate with trusted carriers who specialize in food transportation.
Flexibility: We offer the possibility of delivery per piece for retail customers and on pallets for wholesale customers, adapting to the individual needs of each of our partners.
Parcel Tracking: Each customer receives a unique tracking number for their shipment, allowing for ongoing monitoring of the delivery status.
Secure Payments: We provide a wide selection of secure payment methods, so every customer can choose the most convenient option for themselves.
Support: Our customer service team is available to answer any questions regarding orders and deliveries.
By adopting the above principles. LUCKY TOMATO commits to delivering the highest quality products while maintaining the highest standards of customer service.